🔄 Return & Refund Policy – Y3H

We aim to ensure a smooth and transparent shopping experience for our customers.

❌ Cancellation Policy

1. Orders can be cancelled only before they are shipped.
2. Once the product has been dispatched, cancellation will not be possible through the website.

🔁 Return Policy

1. Returns and exchanges are applicable only on select products. Eligibility details are mentioned on respective product pages.
2. The standard return window is 7 days from the date of delivery (unless otherwise specified).
3. If pickup service is not available at your location, the product must be self-shipped to our provided address.
4. Return or exchange charges may apply on a case-by-case basis.
5. The return policy is subject to change without prior notice.

📦 Important Return Conditions

• Items must be unused and unwashed (for hygiene reasons).
• Products must be returned with original packaging, tags, and accessories.
• Items without original tags or damaged packaging will not be accepted.
• Customized products are not eligible for return or exchange.
• Requests raised after the return period will not be accepted.

💰 Refund Policy

1. Refunds are processed only after the returned product is received and inspected.
2. Once approved, refunds will be initiated to the original payment method.
3. Refund processing time may take 5–10 business days, depending on the payment provider or bank.
4. Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product.
5. In case of prepaid orders, the refund will be credited to the original payment source. For Cash on Delivery (COD) orders, customers may be required to provide bank details for refund processing.

📞 Need Assistance?

For any return, cancellation, or refund queries, please contact our customer support team with your order details for quick assistance.